Pro-cess Module

Facilities Management FM Service Delivery & Client Portal Software

Manage sites, work orders, SLA tracking, asset registers, and PPM schedules. Give your clients a self-service portal to log jobs and track progress in real time.

£49 Business+ required

Everything you need

Powerful features designed to streamline your workflow and boost productivity.

C

Work Order Management

Create, assign, and track work orders with priority levels, SLA deadlines, and automatic escalation. Attach photos, documents, and engineer notes.

B

Client Portal

Give each client their own login to raise work orders, track progress, view reports, and approve quotes. White-labelled with your branding.

C

SLA Tracking

Define response and resolution SLAs per client or priority level. Real-time dashboards show compliance rates and flag at-risk jobs.

C

PPM Scheduling

Set up planned preventative maintenance schedules that auto-generate work orders. Never miss a service date again.

W

Asset Registers

Maintain detailed asset registers per site with service history, warranty dates, and replacement schedules. Link assets to work orders and PPM tasks.

M

Site Management

Manage multiple client sites with contacts, access instructions, floor plans, and compliance documents all in one place.

100%
SLA visibility
24/7
Client portal access
0
Missed PPM dates

Frequently asked questions

Everything you need to know about Facilities Management.

Yes. Each client gets a secure portal login where they can raise jobs, set priorities, attach photos, and track progress without needing to phone or email you.
Absolutely. Each client can have unlimited sites, each with their own contacts, access details, asset registers, and PPM schedules.
Yes. SLA rules can be configured per client, per priority level, or per work order type. Response and resolution targets are tracked separately.
The portal uses your business name and branding. Clients see your company, not Pro-cess.

Ready to get started?

Join hundreds of businesses already using Pro-cess to manage their operations. Start free and upgrade when you're ready.